IT & Network Support Engineer

Role: IT & Network Support Engineer

Location: Dubai, UAE

Department: Information Technology (IT)

Experience: 3–6 Years

About Styli Marketplace:

Launched in 2019 by Landmark Group, Styli Marketplace is the first e-commerce

venture of the group, quickly becoming a leading online destination for fashion and

lifestyle across the GCC, including Saudi Arabia, the UAE, Kuwait, Bahrain, and

beyond. Styli connects global sellers and creators with millions of fashion-forward

customers, offering the latest trends, exceptional value, and convenient services like

same-day to 48-hour delivery and flexible payment options. Our mission is to make style

accessible, aspirational, and exciting for all, backed by a passionate team fostering a

culture of creativity and innovation. At Styli, we aim to revolutionize fashion retail and

bring unique experiences to our customers.

Role Overview:

We are looking for a proactive and service-oriented IT Support & Network Support

Engineer to join our IT team in Dubai. You will be the first point of contact for end-user

technology needs and the hands-on owner of our office IT and network infrastructure.

This role blends day-to-day user support with infrastructure and network device

administration, Google Workspace (GWS) management, and the resolution of a broad

range of IT service requests. You will keep our people productive, our office connected,

and our systems secure and reliable.

What You'll Do:

End-User Support & Service Desk

• Act as the first point of contact for end-user IT queries — triaging,

troubleshooting, and resolving incidents and service requests across hardware,

software, and connectivity.

• Provide desktop, laptop, and peripheral support across Windows and MacOS,

including setup, imaging, configuration, and ongoing troubleshooting.

• Manage the IT ticketing queue — log, prioritise, track, and close requests within

agreed SLAs, with clear and timely user communication.

• Handle employee onboarding and offboarding — device provisioning, account

creation, access setup, and clean deprovisioning.

• Create and maintain knowledge-base articles, FAQs, and how-to guides to

enable self-service and reduce repeat tickets.

Office IT Infrastructure

• Own and maintain the office IT environment — workstations, printers, conference

room AV, and shared peripherals — ensuring high availability.

• Manage and monitor on-premise infrastructure such as local servers, NAS, UPS,

and endpoint management tooling.

• Maintain an accurate IT asset inventory — tracking hardware, software licenses,

and lifecycle from procurement to retirement.

• Ensure endpoint security and compliance — patching, antivirus/EDR, disk

encryption, and device management (MDM).

• Coordinate meeting-room and collaboration technology (video conferencing,

displays, and audio) for a seamless workplace experience.

Network & Network Device Support

• Configure, maintain, and troubleshoot network devices — routers, switches,

firewalls, and wireless access points (Wi-Fi).

• Monitor LAN/WAN, VLANs, and internet links, proactively identifying and

resolving connectivity, latency, and bandwidth issues.

• Support and troubleshoot VPN access and secure remote connectivity for staff.

• Liaise with ISPs and network vendors to manage circuits, escalations, and

outages, ensuring minimal downtime.

• Maintain network documentation, diagrams, and configuration backups for all

critical devices.

Google Workspace (GWS) Administration

• Administer Google Workspace — user and group management, organizational

units, email routing, and shared drives.

• Configure and enforce security and access policies — 2-Step Verification, SSO,

mobile device management, and DLP rules.

• Manage licensing, provisioning, and deprovisioning of GWS accounts in line

with the joiner-mover-leaver process.

• Support Gmail, Drive, Calendar, Meet, and other GWS apps, troubleshooting

issues and optimizing configurations for the business.

• Monitor the Admin Console, audit logs, and security alerts to maintain

compliance and respond to incidents.

IT Service Requests & Continuous Improvement

• Fulfil a broad range of IT service requests — access provisioning, software

installation, license assignment, and account changes.

• Identify recurring issues and drive automation and process improvements to

reduce manual effort and toil.

• Support IT policy adherence, security awareness, and best practices across the

office.

• Coordinate with vendors and service providers for hardware repairs,

replacements, and procurement.

IT Procurement, Assets & Spend Management

• Own IT procurement end to end — gathering requirements, sourcing quotes,

raising purchase requests, and coordinating with vendors and the finance team for

approvals and delivery.

• Maintain comprehensive IT asset management — track hardware and software

assets across their full lifecycle (procurement, deployment, maintenance, and

retirement/disposal) with accurate records.

• Administer tools and application access management — provision, modify, and

revoke access to business tools and SaaS platforms in line with role-based access

and the joiner-mover-leaver process.

• Manage software license usage — monitor allocation and consumption, reclaim

unused licenses, ensure compliance, and right-size subscriptions to avoid waste.

• Track and optimise IT spend — maintain visibility of recurring costs and renewals,

identify savings opportunities, and support budgeting and cost-reporting for IT

services and subscriptions.

• Maintain vendor and contract records — renewal dates, SLAs, and points of

contact — to ensure timely renewals and continuity of service.

Required Skills

• 3–6 years of hands-on experience in IT support, network support, or a similar

end-user and infrastructure support role.

• Strong troubleshooting skills across Windows and macOS, common business

applications, and hardware/peripheral issues.

• Solid working knowledge of networking fundamentals — TCP/IP, DNS, DHCP,

VLANs, Wi-Fi, VPN, and firewall basics.

• Hands-on experience configuring and supporting network devices (routers,

switches, access points, firewalls).

• Proven experience administering Google Workspace (GWS) via the Admin

Console — user, group, and security management.

• Familiarity with IT ticketing/service desk tools and ITSM practices (incident,

request, and asset management).

• Experience with endpoint management, MDM, and basic endpoint security

(antivirus/EDR, patching, encryption).

• Experience with IT procurement, asset management, and software

license/subscription management, including access provisioning across

business tools.

• Strong customer-service orientation, clear communication, and the ability to

explain technical topics to non-technical users.

• Ability to prioritise and manage multiple requests in a fast-paced environment

with minimal supervision.

Good to Have

• Relevant certifications: CompTIA A+ / Network+, CCNA, Google Workspace

Administrator, or Microsoft 365 certifications.

• Exposure to cloud and SaaS administration beyond GWS (e.g., Okta, Microsoft

365, Slack, Zoom).

• Familiarity with MDM/UEM platforms (Jamf, Intune) and identity providers

(SSO/SAML).

• Experience supporting IT in a retail, e-commerce, or multi-site environment.

The Environment You'll Work In

• A fast-growing e-commerce business serving millions of customers across Saudi

Arabia, UAE, Kuwait, Qatar, Bahrain, and Oman.

• A modern Dubai office with a diverse, collaborative team that relies on you to

keep their technology running smoothly.

• A cloud-first, Google Workspace–centric workplace with a broad mix of office IT

and network infrastructure.

• A culture of ownership, creativity, and continuous improvement, where

proactive problem-solvers thrive.