Manages Communication System infrastructure (Network and Voice)
Act as administrator/2nd line of support and technical services for problem determination and resolution for the communication system, establish and enforces procedures for proper usage of communication equipment's, provides input toward the bank's communication system architecture and strategic planning
Responsible for the implementation of new strategic communication facility
WORK PERFORMED & MAJOR DUTIES:
Responsible for implementation of communication system changes
Responsible for administration and development of network infrastructure services that performed on Data network Devices such as Core and Edge Routers and switches
Responsible for administration of Voice and Telecommunication system including (CCM, Unity, PRI, Recording System) and its integration with AUB-International entities
Responsible for practicing of communication system asset management including devices and components inventory, related documentations, technical specifications information and configurations backup and recovery
Responsible for investigation of network status to prevent downtime and perform troubleshooting as required to optimize the performance and cost effectiveness of the network
Responsible for daily communication system support tasks (Activity monitoring, End-systems modifications) process and ensure adequate performance in problem analysis and fault resolution using monitoring programs and tools
Establishes and implements network security policies, procedures and standard to comply with industry standard in information security systems and adhere to AUB standard Group policies
Analyzes communication system logs to identify hardware, software and security issue and provides the mitigation mechanisms
Identifies and rectifies as far as possible any faults (hardware/software) on communication system and acts as last resort before reporting to maintenance/support provider
Manages reports regularly discussing the effectiveness of the telecommunication and security infrastructure and possible future strategies
Oversees new and existing equipment's, hardware and software upgrade
Manages network performance analysis and application usage and plan for growth and increase in communication system capacity also to ensure that the resources are used efficiently and the required resources usage does not exceed those available
Undertakes necessary researches and training in order to gain a through knowledge of relevant security and communication related trends and technologies
Performs any other related duties as assigned
Requirements
WORK CONTACTS:
Frequent contacts with immediate associates and hardware, database and system software vendors
Occasional contacts with users
Nature of contacts is to receive and give information, which require knowledge of the subject matter to solve problems
