IT Operations & Plaform

Responsibilities

• Lead Enterprise Operations, EOC & Service Desk activities.
• Manage Major Incident Management (MIM) and ensure rapid service restoration.
• Oversee Service Desk and Field Support teams, ensuring SLA and CSAT targets.
• Administer and govern ServiceNow ITSM/ITOM, CMDB, workflows and automation.
• Manage vendors and escalated COTS application support.
• Lead Network, Security, Servers, Virtualization, Storage & Backup operations.
• Manage platforms including Oracle OVM, Dell PowerEdge and PowerScale/Isilon.
• Ensure DR readiness, data protection and capacity planning.
• Manage security and IAM solutions including Ping Federate.
• Lead Oracle Apps DBA operations for Oracle E-Business Suite.
• Oversee Ultimus BPM, KNIME and ETL/Data Science platforms.
• Lead monitoring and observability solutions such as SolarWinds, Datadog and Zabbix.
• Manage SCCM/Intune for endpoint patching, deployment and compliance.
• Drive automation, scripting, IaC and DevSecOps initiatives.

Required Skills

• ITSM / Service Management
• Virtualization / Compute
• Storage / Backup
• Database Administration
• Network & Security
• Automation / Scripting
• Monitoring / Observability
• Enterprise Platforms / COTS