IT Operations Specialist

IT Operations Specialist

Key Responsibilities:

• Provide technical support to end users

• Troubleshoot hardware, software, and network issues

• Maintain IT assets and inventory

• Support IT systems and services

• Ensure endpoint security and compliance

• Manage IT incidents and service requests

• Support user onboarding and offboarding

Qualifications:

• 2 + years (Junior) of experience in computer technical support

• Bachelor's degree

Skills:

• Good technical knowledge of ITSM, IT Ticketing Systems, Active Directory, Outlook, Printers & Scanners, etc.

• Ability to diagnose and resolve basic technical issues

• Good level of English in writing, reading, and speaking

• Knowledge or certification in ITIL, A+, or any equivalent certification

• Good communication skills