IT Operations Supervisor

Title : IT Operations Supervisor

Location : 6th of October City, Giza

Job Type : Onsite | Full Time

• Please Read the Post Carefully !!

Company Overview:

RABEA TEA has been ranked among the top 100 local Saudi brands for the year 2013, and became The House of Quality Tea. Rabea Tea continued to develop and diversify its products over the years to satisfy all needs and tastes, all supported by the leading packaging techniques that maintain the tea's freshness

Main Purpose:

Drive end-to-end IT Operations by managing infrastructure, resolving incidents, and ensuring secure, reliable, business-aligned technology performance.

Responsibilities:

-Lead and manage the IT Operations team by assigning tasks, monitoring performance, and providing guidance, to cultivate a high-performing team that ensures the stability and efficiency of the IT environment.

- Oversee the daily activities of the IT support desk by managing ticket queues and prioritizing incidents, to ensure timely resolution of issues and maintain high user satisfaction.

- Manage the IT infrastructure, including servers, networks, and telecommunications, by implementing robust monitoring and regular maintenance, to ensure high availability and reliability for all critical business systems.

- Monitor system performance and security by using advanced tools to track KPIs and security alerts, to proactively identify and address potential issues before they impact business operations.

- Manage IT incidents and problems by leading a swift response process to restore service and conducting root cause analysis, to minimize business disruption and prevent future recurrence.

- Collaborate with other departments by acting as an IT business partner to understand their needs, to provide effective solutions, and ensure IT services are aligned with business objectives.

- Manage relationships with IT vendors and service providers by conducting performance reviews against contract terms, to ensure the company receives the expected value and quality of service.

- Stay updated on emerging technologies through continuous learning and research, to recommend and implement improvements that enhance the efficiency, security, and scalability of the IT infrastructure.

Job Requirements:

- Computer Science, Information Technology, or a related field is required.

- Minimum of 7 years of experience in IT, with at least 3 years in a leadership or supervisory role.

- Proficient in English

- Excellent use of Microsoft Office Productivity Suite (Word, Excel, and PowerPoint).

• Relevant certifications such as ITIL, Cisco Certified Network Associate (CCNA), or Microsoft Certified Solutions Associate (MCSA) are preferred