IT Project Coordinator PBX

One of our clients based in Dubai is looking for a Business Analyst / IT Project Coordinator to support the planning, coordination and delivery of IT projects across internal technical teams, business stakeholders and external vendors.

The ideal candidate will have hands-on PBX experience, including end-to-end technical consultancy, along with strong project coordination, documentation and stakeholder-management skills.

Key responsibilities:

• Provide end-to-end PBX technical consultancy and support related project activities.
• Coordinate IT project plans, timelines, tasks, milestones and deliverables across multiple teams.
• Maintain project schedules and action trackers using project-management tools such as MS Project, Zoho or Smartsheet.
• Prepare project plans, status reports, meeting minutes, risk/issue logs and executive-ready presentations.
• Facilitate project meetings, stakeholder updates and follow-up actions through to closure.
• Support project governance, including approvals, change control, risk management and issue escalation.
• Coordinate communication between technical teams, business stakeholders, vendors and leadership.
• Support resource planning, onboarding, access requests, testing coordination, deployment planning and release activities.
• Track budgets, purchase orders, invoices and vendor deliverables where required.
• Support continuous improvement through updated templates, processes and lessons-learned documentation.

Requirements:

• Mandatory hands-on PBX experience, with end-to-end technical consultancy exposure.
• Bachelor's degree in IT, Business Administration or a related field.
• At least 3 years of experience coordinating IT projects within a corporate or enterprise environment.
• Strong understanding of Agile, Waterfall and/or hybrid project-management methodologies.
• Experience using project tracking tools such as Jira, MS Project, Trello, Asana or Smartsheet.
• Strong project documentation, reporting and stakeholder-management skills.
• Ability to manage multiple priorities, identify risks and delays, and escalate issues appropriately.
• Excellent written and verbal communication skills.

Desirable traits:

• Experience supporting infrastructure, cybersecurity, cloud migration or application-development projects.
• Familiarity with ITIL, SDLC and change-management practices.
• Experience coordinating third-party vendors and service providers.

What we offer:

• Opportunity to support a varied IT project portfolio within a collaborative environment.
• Exposure to cross-functional stakeholders, vendors and technical teams.
• Competitive package based on experience.

If you have relevant PBX and IT project-coordination experience, please apply with your updated CV.