IT Project Manager Insurance Technology

About the Role

The IT Project Manager is responsible for driving strategic technology programs that support business transformation, digital innovation, regulatory compliance, and modernization of insurance/takaful technology platforms. The role requires strong leadership capabilities and extensive experience in managing complex technology initiatives within the insurance industry, including life/takaful insurance.

Key Responsibilities

• Deliver large-scale technology initiatives across the insurance industry, including life/family insurance/takaful, covering product launches, core platform implementations and migrations, digital transformation programs, and regulatory change initiatives.
• Lead programs involving insurance operations, digital channels, enterprise integrations, and business-critical platforms.
• Define delivery strategies, implementation roadmaps, governance models, and success measures.
• Manage multiple projects, dependencies, budgets, resources, and competing priorities while ensuring alignment with business objectives.
• Provide regular updates to executive management and steering committees on progress, risks, financials, and key decisions.
• Drive collaboration among business teams, technology teams, vendors, and external partners to achieve successful programme outcomes.
• Ensure projects deliver measurable business value while adhering to regulatory, security, and governance requirements.
• Promote continuous improvement in delivery methodologies, standards, and project governance practices.

Experience & Qualifications:

• Bachelor's degree in information technology, Computer Science, Engineering, or a related field.
• Minimum 10 years of experience in IT project and program delivery.
• Minimum 5 years of experience delivering technology initiatives within the insurance/takaful industry, including life/family insurance or takaful.
• Professional certifications such as PMP, PRINCE2, Agile, or Scrum are preferred.

Insurance/Takaful Domain Knowledge:

Strong understanding of insurance/takaful business processes and technology ecosystems, including:

• Policy Administration and Servicing Platforms
• Underwriting and New Business Processing
• Claims Management and Settlement Processes
• Product Lifecycle Management
• Premium Billing and Collections
• Reinsurance Administration
• Digital Customer Platforms and Distribution Channels
• AML, KYC, and Insurance Regulatory Requirements
• Regulatory Reporting and Data Analytics

Preferred Background

• Experience with core insurance/takaful platforms, policy administration systems, and claims solutions. Experience delivering customer portals, digital initiatives, and enterprise integration programs.
• Exposure to cloud technologies, enterprise applications, and data-driven transformation initiatives.
• Practical experience with Agile, Waterfall, and Hybrid delivery methodologies.

Success Profile

A results-driven technology leader with strong insurance/takaful domain expertise and a proven ability to deliver complex transformation programs, influence senior stakeholders, and drive organizational change while ensuring operational resilience and effective project governance.