We're Hiring: IT Service Desk Agent!
We are looking for a skilled IT Service Desk Agent with a minimum of 5 years of experience to join our dynamic team in Dubai. The ideal candidate will be responsible for providing exceptional technical support and ensuring seamless operations within our IT infrastructure.
Location: Dubai, United Arab Emirates
Work Mode: Work From Office
Role: IT Service Desk Agent
What You'll Do
- Provide first-line technical support to end-users across various platforms.
- Troubleshoot hardware,software and network issues efficiently.Managing user accounts in Active Directory (AD)
- Respond promptly to service requests via phone, email, or chat.
- Assist in the setup and configuration of new devices.
- Monitor system performance and escalate issues as needed.
- Maintain documentation of support requests and resolutions.
- Execute ITIL frameworks, incident, and problem management
- Collaborate with IT teams to resolve complex problems.
What We're Looking For
- Proven experience in an IT service desk role or similar position.
- Effective time management and multitasking.
- IT certifications : CompTIA A+, Network+, ITIL Foundation, or Microsoft certifications is preferred.
- Proficiency in Arabic and English (spoken and written).
- Strong knowledge of operating systems, software applications, and networking concepts.
- Excellent problem-solving skills and attention to detail.
- Ability to communicate technical information clearly to non-technical users.
- A proactive attitude towards learning and professional development.
Ready to make an impact Apply now and join us on this exciting journey!
