IT Service Desk Engineer - Abu Dhabi - 3 Month Contract
Job Title: IT Service Desk / Field Service Engineer
Location: Onsite in Abu Dhabi
Work Schedule: Shift Based, 6 Days per week
Duration: 3 months Extendable
Our Abu Dhabi based client are seeking a skilled and customer-focused IT Service Desk / Field Service Engineer to join their technology team. The role requires on-site support, ensuring seamless IT service delivery across their organization. The ideal candidate will be comfortable working in a high-paced environment, with a strong commitment to delivering outstanding technical support to end-users.
Key Responsibilities
Service Desk Support
- Provide first- and second-line technical support to end-users via phone, email, and ticketing system.
- Diagnose and troubleshoot hardware, software, and network issues.
- Install, configure, and maintain end-user devices (laptops, desktops, mobile devices, peripherals).
- Manage user accounts, permissions, and access control in Active Directory, Microsoft 365, and other platforms.
- Monitor and resolve incidents within agreed SLAs, escalating when necessary.
Field Service Support
- Provide on-site IT support for offices, retail locations, or remote sites as required.
- Perform equipment installations, upgrades, and repairs.
- Support IT infrastructure including routers, switches, printers, and other connected devices.
- Assist with site moves, new office setups, and decommissioning of IT assets.
- Maintain an accurate inventory of IT assets, ensuring timely updates of records.
Operational & Administrative
- Participate in shift rotations and cover 6 days per week as scheduled.
- Ensure compliance with IT security policies and procedures.
- Document troubleshooting steps, fixes, and best practices in the knowledge base.
- Provide feedback to improve IT service delivery and processes.
Qualifications & Skills
- Education: Diploma or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Experience: 24 years experience in IT support roles (service desk and/or field service).
- Strong knowledge of Windows and macOS operating systems, Microsoft 365, and common business applications.
- Understanding of networking fundamentals (LAN/WAN, TCP/IP, VPN).
- Familiarity with IT ticketing systems and remote support tools (ServiceNow).
- Excellent communication and customer-service skills.
- Ability to work independently and manage time effectively across multiple priorities.
- Willingness to work shifts and provide on-site support as required.
Desirable Certifications
- CompTIA A+ / Network+
- Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation Certification
