About the Role
We are seeking a hands-on IT Specialist to support the day-to-day technology needs of our freight forwarding operations. This role is primarily focused on IT infrastructure and support - managing our network, hardware, systems, and end-user support - while also contributing to light software development and maintenance of internal tools and freight-related systems (e.g., TMS, EDI integrations).
Beyond day-to-day IT operations, you will play a key role in driving the company's digital transformation agenda, identifying opportunities to modernize our systems and processes, and championing the adoption of AI-driven tools for logistics optimization - from route and capacity planning to demand forecasting and operational efficiency.
You'll be the go-to person ensuring our systems run smoothly so our operations, sales, and customer service teams can keep freight moving without interruption, while also helping shape how technology and AI move the business forward.
Key Responsibilities
IT Infrastructure & Support (Primary Focus)
- Manage and maintain company network infrastructure (LAN/WAN, firewalls, switches, VPN)
- Administer servers, workstations, and cloud/on-prem systems
- Provide first- and second-line technical support to staff across departments
- Manage user accounts, access permissions, and IT security policies
- Oversee hardware procurement, setup, and lifecycle management (laptops, printers, scanners, mobile devices)
- Monitor system performance, backups, and disaster recovery processes
- Ensure IT security best practices, including endpoint protection, patching, and data backup
- Liaise with external vendors (ISPs, hardware suppliers, software vendors) as needed
Software & Systems Support (Secondary Focus)
- Support and maintain internal business systems, including freight-specific platforms (e.g., TMS, customs/EDI systems) where applicable
- Perform basic scripting, automation, or light development work to improve internal workflows
- Assist with integration between systems (e.g., TMS, accounting software, customer portals)
- Troubleshoot software issues and coordinate with vendors/developers for fixes
- Support testing and rollout of new systems or software updates
Digital Transformation & AI-Driven Logistics Optimization
- Lead and coordinate the company's digital transformation initiatives, identifying opportunities to modernize legacy systems and streamline manual processes
- Research, evaluate, and pilot AI-driven tools and platforms for logistics optimization (e.g., route planning, shipment forecasting, capacity/yield optimization, anomaly detection)
- Partner with operations and management teams to identify pain points where automation or AI can improve efficiency and reduce costs
- Drive adoption of new digital tools across the organization, including training and change management support
- Track industry trends in logistics technology and AI, and recommend relevant innovations to leadership
- Manage or contribute to digital transformation projects from planning through implementation and rollout
General
- Document IT processes, configurations, and troubleshooting procedures
- Provide IT onboarding/offboarding support for new and departing employees
- Stay current on IT security threats and recommend improvements
- Assist with ad-hoc IT projects as the business grows
Requirements
Experience & Qualifications
- Diploma or Degree in Information Technology, Computer Science, or related field
- At least 5 years of relevant experience in an IT support/infrastructure role
- Experience in freight forwarding, logistics, or supply chain industry is a strong plus
- Familiarity with EDI, or customs systems is an advantage
Technical Skills
- Solid understanding of networking (LAN/WAN, VPN, firewalls, DNS/DHCP)
- Experience with Windows Server/Active Directory administration
- Familiarity with cloud platforms (e.g., Microsoft 365, Azure, AWS) is a plus
- Basic scripting/programming knowledge (e.g., Python, PowerShell, SQL) preferred
- Understanding of IT security fundamentals (endpoint protection, backups, access control)
- Hardware troubleshooting experience (desktops, laptops, printers, mobile devices)
Soft Skills
- Strong problem-solving skills and ability to work independently
- Good communication skills - able to explain technical issues to non-technical staff
- Well-organized, able to manage multiple support tickets/priorities
- Comfortable working onsite and responding to urgent IT issues as they arise
ATTRACTIVE COMPANY WELFARE BENEFITS
- 5 days work week
- Medical & Dental Benefit
- Birthday Leave
- OT Transport Claim (if applicable)
- Fitness-Related Activities Claim
WHY JOIN US
- Collaborative and supportive work environment.
- Opportunity to manage IT operations for regional teams.
- Work on dynamic projects with room for professional growth.
We appreciate your interest in joining our team. However, we would like to remind all applicants that sending resumes to any or random group email addresses within our company will be deemed as unprofessional work behaviour as it violates our confidentiality protocols.
Hence, resumes & applications not submitted via the proper channel will be rejected and blacklisted immediately without any consideration due to the breach in confidentiality protocols.
To ensure your application receives proper consideration, we kindly request that all applications be submitted through the designated channel on the job portal. This helps us maintain confidentiality and ensures that your application reaches the appropriate hiring personnel.
Thank you for your understanding and cooperation in adhering to our application process.
PLEASE INCLUDE THE FOLLOWING IN YOUR CV
- Last drawn salary
- Expected salary
- Availability
- Reason(s) for leaving current/previous job
