IT Specialist

JOB DETAILS

Company: ELSEWEDY ELECTRIC (October Dry Port)

Job Title: IT Specialist

Scope: Technical Support Services, IT Infrastructure Support

Department: IT

Reporting Line: Senior IT Specialist

Job Location: On-site (6th Of October)

Responsibilities:

• Provide first-line IT support to ODP employees, customers, and government authorities.

• Receive, troubleshoot, and resolve IT incidents and service requests within the agreed service levels (SLAs).

• Install, configure, and maintain computers, laptops, printers, and peripheral devices.

• Configure and manage user accounts, permissions, and access rights.

• Monitor, prioritize, and manage the IT ticketing system while ensuring timely follow-up and resolution.

• Perform routine health checks for IT systems and proactively identify potential issues.

• Support basic network connectivity troubleshooting and escalate complex issues when required.

• Maintain accurate IT asset inventory and lifecycle records.

• Prepare technical documentation, operational procedures, and periodic performance reports.

Ensure compliance with IT policies, security standards, and operational procedures

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 1–3 years of experience in IT support, helpdesk, or technical support roles.

• Working knowledge of Windows operating systems, Active Directory, and Microsoft Office 365 administration.

• Basic understanding of networking concepts (LAN/WAN, TCP/IP, DNS/DHCP, Wi-Fi troubleshooting).

• Hands-on experience with IT ticketing/helpdesk systems (e.g., Freshservice, ServiceNow, or similar).

• Familiarity with ITIL fundamentals is a plus.

• Relevant certifications (CompTIA A+, Network+, or Microsoft certifications) are an advantage.