Duties and Responsibilities
Technical Support
- Provide Unified Communication support.
- Follow up on hardware maintenance activities.
- Support meeting rooms, conference calling systems, and related equipment.
- Maintain software and hardware across Head Office and various project locations.
- Assist in implementing IT solutions.
- Support monitoring of application performance and issues and escalate to emergency resources when necessary.
Help Desk
- Install computer equipment and peripherals for full network setups and end-user workstations.
- Provide printing, scanning, and copier support services.
- Deliver basic training to end users.
- Provide support for user devices, including PCs, tablets, and mobile phones.
- Receive user calls and inquiries and respond according to the agreed SLA.
- Provide on-call support outside working hours as per SLA.
- Offer hands-on technical support in deploying, configuring, and supporting PSP standard applications.
Safety and Quality Responsibilities
- Comply with environmental, health, and safety laws, PSP policies, and approved safe work practices.
- Follow health, safety, and environmental signs, instructions, posters, and warnings.
- Be familiar with emergency plans, assembly areas, and emergency coordinators at the location.
- Follow procedures and precautions when handling special materials.
- Follow safe operating procedures and MSDS guidelines when working with hazardous materials.
- Report unsafe conditions to supervisors or the safety committee as soon as possible.
- Follow interdepartmental procedures.
- Comply with PSP QMS system requirements.
- Comply with all Quality Department audits to enhance overall performance of the IT Department.
Required Functional Qualification
Basic Requirements
- Education: BSc degree in Communication Engineering, Computer Science, or a related field.
- MCSA
- CCNA
- Experience: Related Field Experience: 2+ years
- Overall Experience: 3+ years
Preferred Requirements
