Key Responsibilities:
• Manage and support IT infrastructure and systems across operations
• Handle system integrations and ensure smooth connectivity between platforms
• Lead and support IT-related projects from planning to implementation
• Troubleshoot technical issues and provide effective solutions
• Coordinate with different departments and external vendors
• Ensure system security, performance, and operational efficiency
IT Management & Security
- Maintain good working relationships with IT vendors/ suppliers/ consultants to obtain the required IT equipment/ hardware/ software/ support services in a timely manner.
- Ensure that robust contingency, risk management, disaster recovery and business continuity plans are in place to mitigate the effects of any possible halts or impediments to the IT system.
- Lead the implementation of the IT security architectures to ensure a high degree of protection against accidental or unauthorized modification, destruction, and disclosure of information.
- Take the necessary measures to ensure the highest level of technological support, data security and safety of the internal network according to the applicable security rules.
Web & Applications
- Liaise with all Departments to determine Thinnies entire need of hardware, software, networks, internet, facilities, and related equipment required to achieve business objectives & requirements.
- Manage all activities related to Network (LANs, WANs, & wireless) and database installation, configuration, maintenance, upgrade and troubleshooting to ensure smooth business operations and fulfilment of Thinnies IT Infrastructure needs.
- Ensure timely back-up of database on a regular basis for all required files and data and ensure all backup tapes or disks are stored in a secured and safe place.
Technical Support
- Manage all technical support activities across Thinnies functions, review incident/ problem logs and records, and ensure all incidents/ problems are resolved in a timely manner to ensure a smooth flow of operations.
- Ensure that the Officer – Technical Support maintains an accurate and up-to-date tracing log of all IT related devices including hardware serial numbers, licenses, and to whom it is assigned.
- Review trends analysis of recurring problems/ incidents to determine the major incident/ problem recurring types, key problem areas, hardware types and set plans to minimize and prevent these problems/ incidents.
- Perform ad-hoc and other duties related to the job as assigned by the Direct Manager.
Requirements:
• Previous experience in the F&B or hospitality field is preferred
• Strong technical knowledge in hardware, software, networking, and POS systems
• Experience in project management and system integration
• Good problem-solving and communication skills
• Ability to work under pressure and manage multiple tasks
