IT Support & Operations Lead

7-9 Years

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Early Applicant

Job Description

Minimum Qualifications

Bachelor's degree in Information Technology, Computer Science, Engineering, Information Systems, or a related discipline.
Professional certification in IT Service Management, such as ITIL, is preferred.
Additional certifications in incident management, service operations, or cybersecurity are an advantage.

Minimum Experience

Minimum 7 years of relevant experience in IT operations, production support, service management, or digital platform operations.
Minimum 3 years of experience in a supervisory or leadership role managing support or operations teams.
Proven experience in incident management, root cause analysis, service monitoring, and stakeholder coordination.
Experience in government digital platforms, identity services, critical national systems, or high-availability environments is preferred.

Technical Competencies