IT SUPPORT

Job Responsibilities

• Provide day-to-day IT support to employees and troubleshoot hardware, software, network and system issues.
• Set up and maintain computers, laptops, printers, mobile devices and other IT equipment.
• Install, configure and update software, applications and operating systems.
• Manage user accounts, access rights and basic IT security matters.
• Monitor and maintain the company's network, internet connection and IT systems.
• Troubleshoot Microsoft 365, email, printer and other office system issues.
• Liaise with external IT vendors and service providers when required.
• Maintain IT asset records, software licences and IT documentation.
• Assist with data backup, cybersecurity and system maintenance.
• Provide IT support and guidance to staff on the proper use of IT systems.
• Perform other IT-related duties as assigned.

Requirements

• Diploma or Degree in Information Technology, Computer Science or a related field.
• At least 1-3 years of relevant IT support experience.
• Good knowledge of Windows, Microsoft 365, networking, hardware and software troubleshooting.
• Good problem-solving and communication skills.
• Able to work independently and provide timely support to users.
• Experience in a manufacturing or SME environment will be an advantage.