Position Overview:
As an IT Support Engineer, you will play a crucial role in ensuring the smooth operation of our IT systems and providing technical support to end-users. You will have the opportunity to apply your expertise in troubleshooting hardware and software issues, resolving technical problems, and maintaining our IT infrastructure.
Responsibilities:
- Provide technical assistance and support to end-users via various communication channels (e.g., in-person, phone, email, chat) in a timely and professional manner.
- Install, configure, and upgrade computer hardware, software, and peripheral devices.
- Responsible for maintenance and backup of Servers
- Responsible for maintaining Telecommunication system.
- Administer user accounts and access privileges, ensuring appropriate permissions and security measures are in place.
- Monitor and respond to system alerts, ensuring the availability and performance of our IT systems.
- Maintain accurate documentation of technical processes, troubleshooting steps, and user manuals.
- Maintain inventory of internal licenses and track compliance
- Stay up-to-date with industry trends and emerging technologies, proactively suggesting improvements to optimize IT operations.
Requirements:
- Diploma/Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- 3-5 years of hands-on experience in an IT support role, providing technical assistance to end-users.
- Proficiency in diagnosing and resolving hardware, software, and network issues.
- Strong knowledge of operating systems (e.g., Windows, Linux) and productivity software (e.g., Microsoft Office Suite).
- Familiarity with network protocols, IP addressing, and troubleshooting network connectivity problems.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals.
- Strong problem-solving skills and the ability to work effectively under pressure.
- A proactive attitude towards learning and staying updated with the latest industry trends and technologies.
Preferred Qualifications:
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA).
- Experience with virtualization technologies (e.g., VMware, Hyper-V).
- Familiarity with cloud-based services and platforms (e.g., Office 365, AWS, Azure).
- Knowledge of ITIL best practices for incident management, change management, and service desk operations.
