Summary:
We are hiring two IT Support specialists to deliver dedicated on-site IT services to Lenovo's local plant in Riyadh, Saudi Arabia.
These two positions are split into two core responsibilities:
- IT Support Engineer-Deskside
- IT Support Engineer- Infrastructure
(Important note: The hiring entity is our company, and you will be assigned to provide on-site support for Lenovo's facility as the end client.)
Work Location: Building 8791,105th Street, Special Integrated Logistics Zone, Riyadh 13442, Postal Code 13442, Saudi Arabia
Work Type: Independent Contractor
Work Hours:35-45 hours Per Week
Duration Long-Term and Stable
IT Support Engineer-Deskside
Experience: 1+ years
Job Description:
A Deskside Engineer provides on-site, hands-on IT support to end users. The role focuses on resolving hardware, software, and peripheral issues that cannot be handled remotely by the service desk, ensuring a smooth and productive end-user experience.
Responsibilities:
- Provide on-site Level 2 deskside support for end users, including desktops, laptops, monitors, printers, and peripherals
- Diagnose, troubleshoot, and resolve hardware and software issues in a timely and professional manner
- Perform IMACD activities (Install, Move, Add, Change, De-install) for end-user devices
- Support OS installation, reimaging, encryption, driver installation, and application deployment
- Handle incident and service request tickets via the ITSM/ticketing system and provide regular status updates to users
- Escalate unresolved or complex issues to L3 teams or specialized support groups when required
- Support user onboarding and offboarding, including device setup and access readiness
- Maintain and contribute to the knowledge base, documenting recurring issues, workarounds, and solutions
- Coordinate with third-party vendors for hardware repair, replacement, and warranty cases
- Ensure compliance with SLA, security, and IT policies during support delivery
Technical Skill:
- Strong knowledge of: Windows OS (Windows 10/11), Office productivity tools, Desktop/laptop hardware and peripherals
- Hands-on experience with: Device imaging and deployment tools (e.g., SCCM / endpoint tools) and Active Directory basics (join domain, user/group support)
- Familiarity with ITIL / ITSM processes
- Good troubleshooting, communication, and customer service skills
- Ability to work independently in an on-site support environment
Soft Skills & Competencies
- Strong analytical and problem-solving abilities
- Effective communication with technical and non-technical stakeholders
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Strong ownership mindset and attention to detail
- Willingness to learn and adapt to new applications and technologies
- Ability to work in small team and a wider global team to meet customer requirements.
- Adaptable to a multicultural and collaborative work environment
Education:
- Bachelor's degree in IT, Computer Science, or related field
Languages
- Fluent English (oral and written)
- Mandarin (oral, optional)
- Arabic (oral, optional)
Job Title: IT Plant Local Support Engineer - Infrastructure
Location: Riyadh, Saudi Arabia
Experience: 2+ years
Job Description:
IT infrastructure Support Engineer provides support and maintenance for IT the infrastructure on the designated site/GEO. Fulfill the service within the defined SLA levels. Oversee respective applications, systems and IT infrastructures. Support system maintenances, outages. Provide customer service for business end-users. Focuses on keeping the critical business applications running. Take part in IT related projects that affect the designated site/GEO. Act as IT ambassador for local business, deliver service monthly report to business stakeholders and manage their satisfaction to IT service.
Responsibilities:
- Keep critical IT managed applications running.
- Deliver support service within the IT Service Level Agreements to achieve IT and business KPIs.
- Support IT related change requests, projects that impact the local/regional business (including infrastructure, DWS, applications and security).
- Act as IT focal for the business, deliver IT service report to business mgmt. team and manage business satisfaction to IT service.
- Keep the IT system supporting network infrastructure maintained
- Maintain technical documentation, SOPs, and knowledge articles
- Ensure compliance with IT policies, security standards, and audit requirements
Technical Skill:
- Microsoft Windows clients intermediate level
- Windows servers, Active Directory services basic level
- Linux systems basic level
- Computer networking intermediate level
- Microsoft 365 main applications basic level
- Printing services basic level. Label and laser printers
- Android devices basic level
- Software and hardware troubleshooting
- Familiarity with ITIL process and Agile methodology.
- Basic knowledge of IT Cyber-security, such as application security, access management
Soft Skills & Competencies
- Strong analytical and problem-solving abilities
- Effective communication with technical and non-technical stakeholders
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Strong ownership mindset and attention to detail
- Willingness to learn and adapt to new applications and technologies
- Ability to work in small team and a wider global team to meet customer requirements.
- Adaptable to a multicultural and collaborative work environment
Education:
- Bachelor's degree in IT, Computer Science, or related field
Languages
- Fluent English (oral and written)
- Mandarin (oral, optional)
- Arabic (oral, optional)
