About The Role
We are looking for an IT Support Engineer who enjoys solving problems, helping people, and keeping systems running smoothly. You will support our server infrastructure, networks, end-user systems, applications, and collaboration services. This role needs someone who is hands-on, organized, and communicates well.
The ideal person is calm in busy situations, learns fast, and works with ownership.
Key Responsibility Areas & Expected Skill Level
- Server Support
- Monitor and review HP server logs
- Review Windows Event Viewer for alerts
- Verify daily backup completion
- Monitor Active Directory replication and DNS health
- Familiar with Windows Server 2016 / 2019 / 2022
Basic - Should understand server components and alerts. Can do first-level troubleshooting and escalate when needed.
2. Network Support
- Configure and troubleshoot HP and Cisco network switches
- Manage VLAN assignments and switch port configurations
- Work with Aruba Access Controllers (SSID, VLAN mapping, authentication)
- Check branch connectivity and Site-to-Site VPN status
- Review device status, bandwidth, PoE, and link issues
Above Basic - Comfortable handling VLANs, switches, and wireless controller settings. Able to solve most connectivity issues independently.
- System & Directory Services / Mail
- Manage AD users, groups, and GPOs
- Manage Windows Print Server and resolve queue issues
- Manage Office 365 users, mailboxes, and licenses
- Troubleshoot access to shared folders and mapped drives
- Resolve OneDrive and SharePoint sync issues
Above Basic - Can work independently on user management, access, and Office 365 issues.
- End-User Support & Applications
- Troubleshoot Windows 10/11 issues
- Resolve MS Office / application / driver / desktop profile issues
- Support ERP and CRM access issues
- Check and fix Avaya IP phone setup and issues
- Manage endpoint alerts and isolation cases
- Provide remote support through AnyDesk or TeamViewer
- Log issues and follow up until resolved
Strong - Should show excellent troubleshooting skills and quick response. Communicates clearly while resolving issues.
- Process & Documentation
- Maintain IT documentation and asset inventory
- Follow escalation procedures
- Communicate clearly with users and management
- Maintain data confidentiality and accountability
Strong - Works with structure, ownership, and reliability.
Requirements
What You Should Bring
- 2-5 years of hands-on IT support experience
- Good understanding of Windows environments
- Working knowledge of Switches, VLANs, Active Directory, Office 365
- Clear and friendly communication skills
- A patient and solution-focused mindset
You'll Do Well Here If You
- Enjoy helping people and solving problems
- Keep things organized and documented
- Ask questions and learn fast
- Can manage time and interruptions in a calm way
We value people who take responsibility, stay curious, and care about doing things well.
