IT Support Engineer

About the business unit JBS Customer Service:

JBS Customer Service (JCS), a business unit of Jaffer Business Systems (JBS), brings over 37 years of experience in delivering exceptional technology services and support. JCS strengthens JBS's hardware and software offerings through comprehensive project management, service level agreements (SLAs), and managed services that ensure seamless business continuity. With the most extensive countrywide support infrastructure in Pakistan, JBS provides a wide range of customer services — including mission-critical support, 24/7 assistance, warranty management, help desk operations, resident engineer services, hardware and software deployment, and complete IT outsourcing. Backed by a well-managed inventory, strong processes, and highly skilled professionals, JBS Customer Service continues to deliver responsive, reliable, and high-quality support — enabling clients to achieve their mission-critical business goals with confidence.

Role Overview:

The IT Support Engineer provides technical support to employees keeping hardware, software, network access and business applications running with minimal disruption.

Location:

Riyadh, KSA

Business Unit/Department:

JCS

Mode:

Onsite

Type:

Full-time

Job Responsibilities:

• Respond to and resolve IT support tickets (hardware, software, network, printers, peripherals) within agreed SLAs
• Set up, configure and maintain desktops, laptops, and user accounts for new joiners and offboard leavers
• Provide on-site and remote troubleshooting for end-user issues, escalating unresolved incidents to the relevant team or vendor
• Maintain and monitor office IT infrastructure: LAN/Wi-Fi, printers, video-conferencing equipment and meeting-room AV
• Administer user access across core systems (email, Active Directory/Azure AD, VPN, business applications)
• Support basic server, backup and antivirus/endpoint-security checks, flagging anomalies to senior IT staff
• Maintain an accurate asset register and documentation for hardware, software licenses and configurations
• Assist with IT-related onboarding/induction sessions and produce simple user guides for common issues
• Support IT projects such as system rollouts and upgrades.
  
  

Skills:

• Windows and macOS desktop administration, imaging and troubleshooting
• Active Directory / Azure AD, Microsoft 365 administration (Outlook, Teams, SharePoint, OneDrive)
• Mobile device management for device enrolment and policy enforcement
• Basic networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting
• Hardware diagnostics and repair for desktops, laptops, printers and peripherals
• Familiarity with ticketing/helpdesk systems and asset management tools
• Basic understanding of endpoint security, antivirus tools and data backup practices
  
  

Qualifications:

• Bachelor's degree in Computer Science, Information Technology or a related field
• 1-3 years of experience in an IT support, helpdesk or desktop support role
• Experience supporting Microsoft 365 and Windows/macOS environments in a corporate setting