IT Support Executive

Job Summary

We are looking for a systematic and motivated IT Support Executive to join our IT team. You will be the first point of contact for day-to-day IT support across the company, helping users stay productive while maintaining our IT equipment, systems and records. This is a hands-on role that combines IT support with administrative coordination - ideal for someone organized, eager to learn and comfortable working in a fast-paced environment.

Key Responsibilities

• Provide day-to-day IT helpdesk support and troubleshooting for users (hardware, software, connectivity and peripherals).

• Set up, configure, deploy and maintain laptops, desktops, printers, mobile devices, software and other IT equipment.

• Manage user accounts, email, and system access (create, modify, disable).

• Support the IT onboarding and offboarding process for employees, including equipment issuance and account provisioning/deactivation.

• Maintain accurate IT asset, software license and user access records, and assist with periodic audits.

• Provide basic support for network, backup and IT infrastructure (Wi-Fi, switches, servers) and escalate issues where needed.

• Liaise with IT vendors and service providers for repairs, procurement, warranty and support cases.

• Assist with IT-related administrative tasks, such as quotations, purchase requests, delivery coordination and record-keeping.

• Maintain proper IT documentation, procedures and records (SOPs, knowledge base, ticket logs).

• Assist with IT patching, security and endpoint management tasks under supervision.

• Support other IT-related tasks and projects as assigned by the IT Manager.

Requirements

Qualifications& Experience

• Diploma / NITEC / Higher NITEC in IT, Computer Science, Business Administration or a related field.

• Around 1 year of relevant IT support or administrative experience fresh graduates are welcome to apply.

• Basic knowledge of Windows OS, Microsoft 365, networking fundamentals, and common desktop/printer hardware.

Skills& Attributes

• Systematic, organized, meticulous and able to work in a fast-paced environment with tight deadlines.

• Good interpersonal and communication skills, with a service-oriented mindset.

• Independent, patient and a strong willingness to learn.

• Able to work under pressure and prioritize multiple tasks.