Job Summary:
We are looking for a mid-level IT Support Specialist to support and manage our organization's IT systems, infrastructure, and end-user technology. This role requires a solid understanding of network administration, system management, and day-to-day user support. You'll work closely with internal teams to ensure the stability, security, and efficiency of our IT operations.
Key Responsibilities:
- Administer and support Windows-based servers, user workstations, and cloud services (Microsoft 365, Azure, etc.).
- Maintain Active Directory, file servers, user accounts, and group policies.
- Provide Level 1 and 2 technical support for hardware, software, printers, network issues, and other IT-related incidents.
- Monitor and manage network performance, security updates, and antivirus systems.
- Conduct regular backups, disaster recovery checks, and ensure data integrity.
- Support IT projects, including system upgrades, network improvements, and onboarding/offboarding processes.
- Maintain and document IT procedures, asset inventory, and support records.
- Work with vendors for IT equipment, software licensing, and technical support cases.
Requirements:
Education & Certifications:
- Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
- Certifications such as CompTIA Network+, Microsoft Certified (MCSA/MD-100/MD-101), or ITIL are preferred.
Experience:
- 3–5 years of experience in IT support and system administration roles.
- Hands-on experience with Microsoft Windows Server, Active Directory, Microsoft 365, and basic networking (TCP/IP, DNS, DHCP).
- Familiarity with backup systems, endpoint protection, and remote desktop tools.
Skills:
- Strong troubleshooting and analytical skills.
- Good communication and documentation abilities.
- Ability to manage multiple tasks with minimal supervision.
- Team player with a proactive attitude.
