Position Overview:
We are seeking a dedicated IT Support Specialist to manage and maintain the technical operations of Manial Shiha Warehouse. The ideal candidate will ensure smooth day-to-day IT functionality, provide technical support to staff, maintain hardware and software systems, and oversee network reliability within the warehouse environment.
Key Responsibilities:
- Provide on-site technical support for warehouse staff (software, hardware, network issues).
- Install, configure, and maintain computers, printers, scanners, and other IT equipment.
- Monitor and troubleshoot warehouse network connectivity and internet performance.
- Support warehouse systems such as inventory software, handheld devices, and scanners.
- Maintain and update system logs, access permissions, and device tracking.
- Ensure data backup procedures are followed and support recovery processes when needed.
- Coordinate with vendors and external IT providers when necessary.
- Ensure security protocols are applied, including antivirus updates and user access control.
- Respond quickly to technical issues to avoid workflow disruptions.
- Support digitalization initiatives and system upgrades inside the warehouse.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or related field.
- Proven experience (13 years) in IT support, preferably in a warehouse or operational environment.
- Strong troubleshooting skills for hardware, software, and network issues.
- Knowledge of Windows OS, basic networking, routers, and access points.
- Ability to work under pressure and prioritize tasks effectively.
- Strong communication and teamwork skills.
- High level of reliability, responsibility, and attention to detail.
Benefits
- Work Schedule: 6 days per week, 9 hours per day.
- On-site role at Manial Shiha Warehouse.
- Supportive and collaborative work environment.
