IT Support Specialist - L2

In this role, you will collaborate closely with one of our esteemed clients—a globally recognized leader in their industry, distinguished by their commitment to excellence, innovation, and delivering exceptional value. As a trusted IT consulting partner, Dautom is supporting their strategic initiatives by connecting them with exceptional talent to drive business growth and transformation.

Position: IT Support Specialist

Job Type:Contract

Location: Sharjah

Key Responsibilities

Resolve advanced technical faults and cases escalated by Level 1 staff.

Provide advanced support for operating systems, office applications and peripheral devices, and resolve complex software and hardware issues.

Manage advanced user-device configurations, support Standard Desktop Images, and handle re-imaging and deployment procedures.

Support Active Directory and Exchange services and remote-control tools within approved permissions and scope.

Resolve advanced connectivity issues with network and systems teams; support IP addressing, DNS and DHCP settings within authorised scope.

Monitor technical configuration and compliance of user devices, coordinating with configuration management and technical audit teams.

Analyse tickets and recurring problems, identify trends and propose corrective and preventive actions.

Guide and support Level 1 staff on escalated cases.

Contribute to applying policies and procedures for user devices, including licensing, usage controls and USB media.

Technical Skills

Advanced Windows client troubleshooting and endpoint management

OS imaging and deployment (e.g. MDT/WDS, SCCM/Intune or equivalent)

Active Directory user/computer/group administration; Group Policy basics

Exchange mailbox support

Networking fundamentals: TCP/IP, DNS, DHCP

Remote support tools; problem and trend analysis; technical documentation

Mandatory Requirements

Bachelor's degree (mandatory)

Minimum 5 years of relevant IT support experience

English proficiency (mandatory)

Valid UAE driving licence (mandatory)

Preferred / Advantage

Professional certifications, e.g. Microsoft Endpoint/Desktop Administrator, CompTIA Network+, ITIL Foundation

Experience mentoring a Level 1 team

Arabic language is an advantage (not mandatory)

About Dautom

Dautom is a globally recognized IT consulting and technology services organization committed to enabling digital transformation through innovation, expertise, and a people-centric approach.

We partner with leading organizations across industries to accelerate business growth by delivering exceptional talent, strategic IT consulting services, and innovative technology solutions. With a strong global presence and deep industry expertise, Dautom empowers businesses to enhance operational excellence, embrace digital evolution, and achieve sustainable success.

If this opportunity aligns with your expertise and career aspirations, we invite you to share your updated resume at [Confidential Information]. Our team will be pleased to connect with suitable candidates for further discussions.