IT Support Specialist - L2 Network Support

Key Responsibilities:

• Administer Windows Server, Active Directory, Group Policy, DNS, DHCP
• Manage Hyper-V virtualization and VM lifecycles
• Monitor daily backups, run patch management, maintain DR documentation
• Provide Level 2/3 technical support to end-users
• Monitor Cisco Meraki firewalls (MX) and Client VPN
• Support secure remote access via Ivanti Connect Secure VPN
• Deploy security patches per corporate IT standards
• Support SQL Server databases powering internal apps and BI
• Troubleshoot SSIS packages and SSAS cubes
• Update Power BI dashboards (DAX, drill-throughs, tooltips)
• Provide basic support for .NET web apps hosted on IIS
• Monitor Python automation bots and SQL-based job scheduling

Required Qualifications:

• 5+ years hands-on IT experience (multinational company experience a strong plus)
• Strong Windows Server / Active Directory / GPO / DNS / DHCP skills
• Hands-on Hyper-V experience CCNA (or equivalent) — required
• Microsoft certification(Azure Administrator, MCSA, MCSE, or equivalent) — required
• Working SQL Server knowledge (queries, agent jobs, DB health checks)
• Enterprise backup administration (jobs, monitoring, test restores)
• IIS / .NET web app support experience
• Comfortable using AI productivity tools (ChatGPT, Copilot, Claude, etc.) in daily IT work