IT Support Specialist

• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Answering phone calls, emails and chats from Branches having problems with a product.
• Explaining how to repair technical issues in a way that the Users can understand with easy steps.
• Helping Users set up computer software or run applications.
• Resolving IT support requests from Users.
• Installing new software and hardware drivers and updating existing ones as needed.
• Logging all service requests and updating tickets as needed.
• Maintaining composure and a positive attitude during difficult situations.

Job Requirements:

• BSc/BA in IT, Computer Science or relevant field.
• Ability to diagnose and resolve basic technical issues.
• Very Good in English.
• Excellent communication skills.
• Customer-oriented and cool-tempered.
• Proven experience as a help desk technician or other customer support role.
• Tech savvy with working knowledge of office automation products, databases and remote control.
• Good understanding of computer systems, mobile devices and other tech products.