IT Support Specialist

Company: Nationwide Middle East Properties (Nationwide MEA)

Location: Abu Dhabi, United Arab Emirates

Job Type: Full-time

Experience Level: 2 - 4 Years

About Nationwide MEA Properties

Nationwide Middle East Properties is a leading and dynamic real estate agency in Abu Dhabi, dedicated to providing exceptional property solutions and customer service. As our operations continue to grow, we rely on robust and seamless technology to support our team. We are currently seeking a proactive and skilled IT Support Specialist to join our fast-paced tech department and ensure our systems run flawlessly.

Role Summary

As an IT Support Specialist, you will be the first point of contact for all technical inquiries and issues across the organization. You will be responsible for maintaining, troubleshooting, and optimizing our IT infrastructure, ensuring maximum uptime and efficiency for our staff. The ideal candidate is a resilient problem-solver who thrives under pressure, can efficiently manage a high volume of support tickets, and possesses a broad technical skill set encompassing software, networks, Windows OS, Zoho Suite, and email administration.

Key Responsibilities

• Helpdesk & Ticket Management: Receive, log, and resolve IT support tickets in a timely manner. Manage a high workload efficiently, ensuring consistent follow-ups and prioritizing critical issues to meet internal Service Level Agreements (SLAs).

• System & Software Troubleshooting: Diagnose and resolve diverse IT issues related to desktop environments, business applications, and productivity software.

• Zoho Suite Support: Act as the primary support contact for Zoho applications (CRM, Mail, Desk, etc.), assisting users with access, configuration, and troubleshooting.

• Network & Connectivity: Troubleshoot basic to intermediate network issues (LAN, WAN, Wi-Fi, VPN, and internet connectivity) to ensure uninterrupted business operations.

• Windows Environment Management: Install, configure, and troubleshoot Windows Operating Systems (Windows 10/11) and related hardware (PCs, laptops, printers, scanners).

• Email & Account Administration: Manage corporate email accounts (creation, configuration, security, and troubleshooting), active directories, and user access controls.

• Hardware Maintenance: Set up new workstations for onboarding employees, perform routine maintenance on IT equipment, and manage IT inventory.

• User Training & Documentation: Guide users through basic technical processes and maintain clear IT documentation and standard operating procedures (SOPs).

  
  
  

Requirements

Qualifications & Requirements

• Experience: 2 to 4 years of proven hands-on experience in IT Support, Helpdesk, or a similar technical role.

• Education & Credentials: Degree or Diploma in Information Technology, Computer Science, or a related field. Valid IT certifications (e.g., CompTIA A+, CompTIA Network+, ITIL Foundation, Microsoft Certified Professional (MCP), or CCNA) are highly preferred.

• Technical Expertise:

• Strong proficiency in Windows Operating Systems and hardware troubleshooting.

• Solid understanding of basic Networking concepts (TCP/IP, DNS, DHCP, Routers, Switches).

• Experience administrating and troubleshooting Emails (Office 365, Google Workspace, or Zoho Mail).

• Familiarity with the Zoho software suite is a distinct advantage.

• Workload Management: Exceptional ability to handle high-pressure situations, manage heavy workloads, and multitask effectively without compromising the quality of support.

• Problem-Solving: Strong analytical skills with the ability to diagnose root causes and implement sustainable technical solutions.

• Communication: Excellent verbal and written communication skills in English, with the ability to explain complex technical issues to non-technical staff smoothly.

  
  
  

Benefits

What We Offer

• Competitive salary and benefits package in line with UAE labor laws.

• A dynamic and supportive corporate environment in a leading real estate firm.

• Opportunities for professional growth and skill development.

Nationwide MEA Properties is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.