Help AG is looking for a talented and experienced IT Support Technician who will be responsible connecting cables, rack mounting, upgrading, troubleshooting IT security devices.
Responsibilities
- Visiting customer data centre for rack mounting and troubleshooting of devices.
- Cable the devices as per industry standards
- Based on business requirement, need to be available for service window 24*7 for both planned and unplanned activity
- Upgrade software on security devices
- Accurate reporting of the task to project manager and direct manager.
Qualifications & Skills
- Bachelor's degree in information security or IT-related matter or equivalent experience.
- Up to 3 years of experience in working with IT security devices.
- Aware of rack mounting devices.
- Proper and structured documentation and diagramming.
- Understanding of information security concepts and related technology.
- Strong background and experience in TCP/IP networking of large-scale organizations.
- Excellent organizational skills in enterprise support.
- Flexible work approach, based on the job requirements.
- Being able to identify new work areas and to set new goals for themselves.
- Excellent communication and training skills.
- Outstanding customer handling, friendly and goal oriented.
- Ability to communicate / translate to Customer-level.
- Being able to understand complex business processes and activities.
- Flexible work approach, based on the job requirements.
- Excellent and accent-free communication skills in English (Arabic an advantage).
Benefits
- Health insurance with one of the leading global providers for medical insurance.
- Career progression and growth through challenging projects and work.
- Employee engagement and wellness campaigns activities throughout the year.
- Excellent learning and development opportunities.
- Annual Flights Tickets.
- Inclusive and diverse working environment.
- Flexible/Hybrid working environment.
- Open door policy.
About Us
Help AG present in the Middle East since 2004, was strategically acquired by e& (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.
With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.
