Job Description

About Us

We offer dynamic solutions that create recruitment opportunities.

Join a dynamic organization at the forefront of technological innovation in the UAE. We leverage cutting-edge infrastructure to support diverse operations across industries such as aviation, education, manufacturing, and finance. Our commitment to employee growth and a collaborative culture ensures you thrive in a fast-paced, multicultural environment.

This role ensures employees can use software and hardware to complete their daily tasks with minimal downtime. The IT Support Specialist diagnoses issues, implements solutions, and maintains optimal system performance to support organizational productivity

Key Responsibilities

Technical Troubleshooting & Support

Diagnose and resolve issues with applications and software.
Manage Active Directory tasks: user account setup, permissions, password resets, and group policies.
Network & Infrastructure Maintenance
Monitor and maintain routers, switches, firewalls, and VPNs.
Oversee server administration (physical/virtual), backups, and database management 710.
System Installation & Configuration
Deploy and update OS, applications, and security patches.
Set up audiovisual systems, conference rooms, and specialized equipment (e.g., manufacturing plant IT).
User Training & Documentation
Train staff on IT best practices, new tools, and cybersecurity protocols.
Maintain asset inventories, incident logs, and solution databases.
Compliance & Security
Implement ITIL standards for service management.
Ensure adherence to UAE data protection regulations and company policies.

Requirements

Essential:

Education: Bachelor's degree in Computer Science, IT, or related field.
Experience: 0-2 years in IT support roles; proficiency in Windows OS, Microsoft 365, and basic networking (TCP/IP, DNS).
Technical Certifications: Microsoft Certified Professional (MCP), CompTIA A+, or Cisco CCNA.
Soft Skills: Exceptional customer service, problem-solving agility, and fluency in English.

Preferred