IT Supporter

Do you have a strong technical expertise combined with empathetic interpersonal skills Can you take ownership of delivering administration, support, and troubleshooting while driving innovation, automation and advancing digital transformation initiatives Are you ready to become part of an international company having a culturally diverse workforce—this could be your next big move.

Job description

Monjasa is a leading global partner in the oil and shipping industry who believes strongly in driving Personal Business. We aim to inspire our business partners and become first choice by challenging status quo with our original solutions. We are thus on the lookout for a colleague who can identify with Monjasa's values and is capable of building strong relations both internally and externally.

You will join our innovative and highly skilled IT support team located in Denmark, Singapore, and Panama, who together to perform all IT support related tasks for the Monjasa Group across all time zones.

As a new IT Supporter in Dubai, you will have the opportunity to collaborate with colleagues worldwide in upholding the standard quality of group-wide operations.

Furthermore, you will drive innovation in IT support operations by overseeing helpdesk functions, enhancing user experience through dynamic issue resolution, and reimagining departmental processes by implementing forward-thinking solutions and leveraging technology-driven strategies to streamline workflows, optimize productivity and advance digital transformation.

Taking a proactive role in optimising work processes by providing exceptional support and developing effective solutions using Microsoft Power Platform and Generative AI tools. You'll work with various departments to provide daily assistance and automate repetitive tasks, witnessing the results of your efforts each day. Moreover, you'll strengthen your Microsoft 365 and automation expertise within Monjasa's inclusive and dynamic environment. If you are curious, customer-focused, and ready to create solutions, we'd like to hear from you, says IT Support Lead, Billy Andrew Platon.

Areas of focus

• Build and implement smart solutions using Microsoft Power Platform and Gen AI tools.
• Identify and execute automation opportunities to reduce manual processes, collaborating closely with business teams.
• Provide hands-on IT support for colleagues, including workstations, equipment, and networks.
• Manage the on/offboarding process for employees.
• Oversee purchasing and management of IT assets.
• Keep the documentation up to date (e.g., QRG, SOP).

Your professional skills

• Preferably have 3 years of experience from a similar position
• ITIL, AI, and other IT-related certification is a plus
• Support foundation:

-Microsoft Power Platform (Power Apps, Power Automate, Power BI, etc.)

-Generative AI tools (Copilot, ChatGPT, Claude, etc.)

-Microsoft Ecosystem (SharePoint, Teams, OneDrive, etc.)

-Windows 11

-Jira Helpdesk

• Fluent in English (written/oral), and any other language is a plus

Your personal skills

• Supportive attitude towards tasks and colleagues
• Detail-oriented with a structured approach to tasks
• Independent, proactive, and solution-oriented
• Ability to prioritize tasks in a dynamic, fast-paced environment
• Able to work independently and make decisions whilst remaining team orientated
• Demonstrates adaptability and eagerness to learn, embracing new challenges