IT Technical Support

Company Description

AlTijaria Group, formally known as The Commercial Real Estate Company K.P.S.C, has been a leading player in Kuwait's real estate sector since 1968. Listed on the Kuwait Stock Exchange since 2004, it is one of the largest real estate companies in the country in terms of paid-up capital. The group focuses on commercial property investments across Kuwait and the wider Gulf region, operating as a multi-faceted organization with diverse business interests. All financial activities are governed by Islamic Sharia principles, offering a values-driven environment for professionals seeking long-term career growth.

Role Description

The IT Technical Support Coordinator is a full-time, on-site role based in Kuwait City. The main responsibility is to handle day-to-day technical support requests, including diagnosing and resolving hardware, software, and network issues for internal users. Also, responsibilities include logging and prioritizing support tickets, coordinating with vendors and IT teams, installing and configuring systems, and maintaining accurate technical documentation. The role also involves providing clear guidance to users, supporting rollouts of new IT tools or systems, monitoring system performance, and escalating complex issues when needed to ensure reliable IT operations across the organization. His main role involves assisting the end users with operational IT troubleshooting and networking

Responsibilities

• PC configuration, OS setup, system preparation.
• Diagnose and solve hardware/software faults
• Assist users in sorting out operational issues, pc troubleshooting and other network issues and connectivity issues related to the domain
• Printers and IT equipment support / troubleshooting.
• Ability for Supporting with multi tasks

Skills

• Strong technical support and troubleshooting skills, with experience resolving hardware, software, and network issues.
• Effective employee support on IT technical requests and communication skills, including the ability to explain technical concepts in a clear, user-friendly manner.
• Solid analytical skills to assess problems, identify root causes, and recommend practical solutions.
• Experience with ticketing systems, remote support tools, and basic system administration (Windows, office productivity suites, and common business applications).

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Relevant certifications (e.g., CompTIA A+, Network+, ITIL Foundation, or similar) are an advantage.
• Familiarity with IT security best practices and data protection principles is beneficial.