The Department of Community Development are Hiring for the role of IT Technical Support Section Head (UAE) to join their team in Abu Dhabi.
Objective:
Managing daily technical support operations, maintaining and improving technical systems, and coordinating with relevant stakeholders to ensure the delivery of high-quality technical services to the department and related entities in the social sector.
Key Responsibilities:
- Lead the section strategy, planning and management.
- Oversee daily technical support operations and troubleshoot technical and digital issues, including computers, mobile devices, operating systems, applications, IT solutions, and repair for first- and second-level support for the department and related social sector entities.
- Monitor daily operational activities of digital channels, new platforms, and applications, track progress, ensure availability in coordination with relevant parties, and submit related reports.
- Ensure coordination with the Digital Transformation Department for the maintenance of digital infrastructure, cloud services, and network services.
- Provide user support for IT issues with a focus on security and access.
- Oversee the maintenance and improvement of internal technical systems such as email, telephone, and communication channels for the department and related social sector entities.
- Review network monitoring tools analysis, troubleshoot technical issues, and resolve them.
- Monitor technical risks for the department and related social sector entities and establish necessary measures and solutions to ensure business continuity in coordination with the relevant organizational units.
- Review customer satisfaction assessments regarding technical support services and provide recommendations to improve the quality of related services.
Minimum Requirements:
- Minimum 8 years full time experience in IT help desk operations with minimum 2-3 years managing a team
- Bachelor's degree in IT with good GPA, preferably Masters in related technical field
- Excellent communication, stakeholders management
- Excellent English and Arabic
- Excellent team management
- Priority
