IT Technical Support Specialist

IT Technical Support Specialist

About Deglatech

Deglatech is a leading company in the Egyptian market specializing in Light-current systems and various related technologies, including CCTV , Access Control, Fire Alarm , Intrusion Systems and more . We are committed to protecting our clients assets while building long-term partnerships based on trust, quality, and innovation.

Take your next career step as part of the talented team at Deglatech.

Role Overview

We are looking for a motivated IT Technical Support Specialist to join our team .

Key Responsibilities

Responsible for all technical implementations and support activities (remotely or on-site), as well as device configuration for networking, low current, and computing systems, including the following activities :

1.Installing Computers Systems (Operating Systems installation, special software, printers, tablets)

2.Configuring Light Current Systems (IP CCTV, Access Control, VMS, Multi zone and public address systems, Nurse call system, Fire alarm, Intrusion system, Digital Signage, IP Clocks)

3.Handling Technical Support Ticketing system and following the procedures to ensure the desired result

4.Preparingtechnical Configuration document according to work instructions and requirements including solution design description, statement of work, product datasheets.

5. Configuring and Preparing low level design (LLD) for Network systems

6.Supervise technical installation team.

7.Conduct customer training

Qualifications

BSc in Communications and electronics or Telecommunication or Mechatronics engineering or any related majors

2 - 5 years of experience.

CCNA (Preferred)

Interested candidates could send their CVs to :

• [Confidential Information]