Job Summary:
Manage Telecoms Administration for Data, Security and Voice and enhancing and developing Telecoms services capabilities and offerings through Planning, implementation, design, and administration of Telecoms data and voice in addition to related core infrastructure services in the Bank.
Job Responsibilities:
- Analyzes Telecoms Data, Voice, and Security performance and recommends adjustments to a wide variety of complex systems management functions with responsibility for overall performance, capacity and availability of networks.
- Provision of technology-based information, service levels and issue resolution to the business.
- Runs regular internal audits of Telecoms Data, Voice, and Security to ensure optimum operation.
- Evaluate, recommend and introduce Telecoms Data, Voice, and Security solutions as required.
- Software license usage tracking & compliance.
- Security Controls Compliance.
- Responsible for the planning, budgeting, and delivery of Telecoms Data, Voice, and Security projects.
- Identifies opportunities for the appropriate and cost-effective investment of solutions including sourcing, purchasing or in-house implementation.
- Negotiate service level agreements with service providers and monitor service delivery to ensure the agreed targets and standards are met.
- Manages Telecoms Data, Voice and Security functions in support of IT services related to the operations, performance and availability across the Bank.
- Directs the planning, administration and problem resolution of Telecoms services including data, voice and security.
- Designs and implements Telecoms architectures.
- Ensure the availability, integrity and fit for purpose Telecoms Data, Voice, and Security aligned with changing business priorities.
- Ensure that Telecoms Data, Voice, and Security services adhered with security standards and polices.
- Key responsibility for the identification and resolution of technical problems and malfunctions related to Telecoms and Network data, voice and security.
- Manages the preparation and implementation of policies, procedures and standards related to Telecoms services.
- Manages Data Center Infrastructure, design, access, cabling & work closely with related facilities teams.
Job Qualifications:
- Bachelor's Degree in relevant discipline (Computer Engineering, Communication Engineering, .. etc)
- From 8 to10 years of IT Experience.
- Experience analyzing information and driving resolution.
- Experience interpreting and supporting IT and Business Processes.
- Wide experience in management of Telecoms devices.
- Working knowledge and experience of banking operations and related problems.
- Strong experience in team building and leadership skills in a service culture, are
- Cisco Certified Professional Level CCNP Enterprise, CCNP Collaboration, CCNP Security
- ITIL Intermediate.
- Project Management
