Summary
The role primarily focuses on providing hands-on technical support for workplace technology used by end-users in an office environment, facilitating the smooth operation of IT services within the organization.
Responsibilities:
- Provide hands-on support for end-user workplace technology, including laptops, thin clients, and peripherals.
- Perform hardware tasks such as cabling, device delivery, setup, imaging, and resets.
- Manage local stock and coordinate storage activities, aiming for accurate asset tracking and availability.
- Act as onsite support for the technical room, including basic server and networking assistance under remote team guidance.
- Coordinate with global AZ Tech teams for seamless integration and issue escalation.
- Troubleshoot and resolve first-level hardware or connectivity issues as required.
- Coordinate with Lenovo for end-to-end resolution of hardware issues.
- Assist with password management for BitLocker, BIOS, and related issues.
- Handle incident management and troubleshooting for software and network issues.
- Assist in software packaging for AVC/AMC.
- Support AGN services including SD-WAN, WiFi, LAN, and VC during outages, upgrades, and refreshes.
- Aid in IT onboarding processes by activating licenses and IT services when self-service fails.
Key Requirements:
- Experience with end-user support for hardware and software technologies.
- Basic understanding of server and networking support.
- Strong troubleshooting skills for hardware and connectivity issues.
- Ability to manage hardware stock and asset tracking effectively.
- Fluency in English.
Nice to Have:
- Familiarity with software packaging processes.
- Experience with SD-WAN and connectivity services.
- Knowledge of password management systems like BitLocker.
Other Details:
- Location: Doha, Qatar
- Work Schedule: 2 days per week on-site
- Start Date: As soon as possible
