Italian Restaurant Manager

Candidate Profile:

• 2-4 years of Restaurant Manager experience in 5-star luxury hotels or similar
• Demonstrated track record of improving guest satisfaction scores and upholding brand standard
• Strong leadership, coaching, and interpersonal skill
• Italian language is an advanatge
• Proficiency in POS systems and guest feedback platform

Key Responsibilities

Guest Satisfaction (Top Priority)

- Champion a guest-first culture; personally engage with guests during service to gather feedback and ensure expectations are exceeded

- Proactively identify and resolve service issues before they escalate; own service recovery when things go wrong

- Monitor guest satisfaction scores (e.g., surveys, online reviews, comment cards) and drive continuous improvement action plans

- Build rapport with repeat and VIP guests, anticipating preferences and personalizing their experience

- Empower staff to make on-the-spot decisions that prioritize guest happiness within brand guidelines

Brand Standards

- Ensure strict compliance with brand SOPs across service sequence, plating, ambiance, uniforms, and guest interaction scripts

- Conduct regular brand audits and mystery-shopper reviews; close gaps immediately through coaching and retraining

- Maintain outlet cleanliness, décor, table settings, and overall presentation in line with brand identity at all times

- Ensure menu presentation, food quality, and beverage service consistently reflect brand positioning

- Train and certify all staff on brand values, service philosophy, and standard operating procedures during onboarding and ongoing refreshers

Operational Management

- Oversee daily operations, recruit, train, schedule, and supervise front-of-house staff

- Collaborate with the kitchen team on menu planning, quality control, and food presentation

- Manage inventory, cost control, and vendor relationships

- Control labor and F&B costs while protecting service quality and guest experience

- Ensure compliance with health, safety, and hygiene regulations

- Analyze sales data and guest feedback trends to inform service and operational improvements

- Conduct performance reviews with a strong emphasis on guest-service metrics and brand compliance

- Plan and execute promotions or events that enhance guest experience while staying true to brand identity