ITSM Consultant (sMax) - Qatar (Onsite)

arab solutions

10-12 Years

Doha, Qatar

Early Applicant

Posted 3 days ago
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Job Description

Job Role: ITSM Consultant (sMax)

Experience: 10+ years

Location: Qatar (Onsite)

Duration: 1 year

Work shifts: 8 hours

Job Purpose

IT Service Management (ITSM) is a set of practices and processes to align IT services with an organization's and its customers needs. ITSM means the firm is committed to delivering high-quality IT services that meet business objectives and contribute to

organizational success. ITSM includes a range of tasks, such as service strategy, design, transition, operation, and continuous improvement.

Experience

Key accountabilities Experience, qualifications and skills:

Preparing Solution design document, Requirement traceability Matrix, As-build, and Test Plans document
Take ownership of the deliverables as per effort estimation and lead to deliver and close the project with a team.
Strong skills in APIs, Linux CLI, Windows CLI, and Virtualization.
Hands-on experience in any one of scripting - Python, JavaScript, Shell scripting, PowerShell scripting etc.
Understanding of how to use REST/ SOAP API, concept of XML and JSON.
Experience in deploying and integrating OpenText (Formerly Micro Focus) Ops Bridge suite of products independently.

Expert in Ops Bridge suite of products with in-depth hands-on experience of at least 2-3 products in Ops Bridge suite.

Configure High Availability, SSL SSO for Ops Bridge Suite of Products
Conduct product Knowledge Transfer session with the end customer.
Unix (RHEL) and windows OS knowledge and experience.
Experience on PostgreSQL.
Experience in working with Product Support and R&D for product related issues.
Demonstrated technical documentation skills - technical documentation, solution design, release notes, user guides, test plans, test results summary document etc.

Skills