Jr Operation Manager

The Jr. Operations Manager – F&B will assist in managing and supervising the daily operations of the F&B outlets, ensuring smooth service, high food and beverage quality, excellent customer experience, staff performance, cost control, and compliance with company policies and food safety standards.

The position requires a hands-on and responsible individual who can coordinate between the kitchen, service team, suppliers, and management while supporting the Operations Manager in achieving operational and financial targets.

1. Daily Operations

• Assist in overseeing the day-to-day operations of the restaurant/F&B outlets.
• Ensure all outlets are properly prepared and operational before service.
• Monitor service flow and ensure smooth coordination between kitchen and front-of-house teams.
• Ensure company SOPs, policies, and operational procedures are properly implemented.
• Identify operational issues and take immediate corrective action where required.
• Support the Operations Manager in maintaining consistent operational standards.

2. Team Management

• Supervise, guide, motivate, and support F&B staff.
• Monitor staff attendance, punctuality, grooming, uniform, and discipline.
• Assist with staff scheduling and manpower allocation according to business requirements.
• Conduct on-the-job training and coaching for service staff.
• Monitor employee performance and report concerns to management/HR.
• Promote teamwork, professionalism, and a positive working environment.

3. Customer Service

• Ensure customers receive professional and efficient service.
• Monitor guest satisfaction and respond appropriately to customer concerns.
• Handle complaints professionally and escalate serious issues to management.
• Maintain the company's service standards and hospitality experience.

4. Food Quality, Hygiene & Safety

• Ensure food and beverage quality and presentation are maintained consistently.
• Monitor cleanliness and hygiene of kitchen, dining, storage, and service areas.
• Ensure staff follow proper food handling and hygiene procedures.
• Monitor temperature records, expiry dates, storage conditions, and sanitation requirements.
• Report any health, safety, or hygiene concerns immediately to management.

5. Inventory & Cost Control

• Assist in monitoring food, beverage, packaging, and operational stock.
• Monitor wastage, consumption, shortages, and stock variances.
• Coordinate with the Store/Purchasing team for required supplies.
• Assist in monitoring food cost, beverage cost, labor cost, and operational expenses.
• Ensure proper portion control and minimize unnecessary wastage.
• Review inventory and operational reports and highlight discrepancies.

6. Sales & Business Performance

• Support the Operations Manager in achieving daily, weekly, and monthly sales targets.
• Monitor sales performance and identify opportunities to increase revenue.
• Encourage upselling and suggestive selling among the service team.
• Monitor customer feedback and sales trends.
• Assist with promotions, events, new product launches, and other sales initiatives.

7. Reporting & Administration

• Prepare and submit daily/weekly operational reports as required.
• Monitor sales, attendance, inventory, wastage, complaints, and operational issues.
• Maintain accurate operational records and documentation.
• Communicate important operational matters to the Operations Manager/General Manager.
• Follow up on pending operational issues until they are properly resolved.

8. Coordination

• Coordinate closely with Kitchen, HR, Finance, Procurement, Store, Marketing, and other departments.
• Maintain good relationships with suppliers and service providers.
• Assist management with new outlet openings, events, promotions, and operational projects.
• Ensure proper communication between management and operational staff.