Company Description
Founded in 2017, Guide Academy is a recruitment and learning institution committed to empowering individuals from diverse backgrounds with essential skills and knowledge. Through its five key pillars—Skills Training, Language Learning, Trainer Trained, Recruitment Hub, and Corporate Pro—Guide Academy delivers high-quality, tailored training and recruitment solutions. With a focus on personalized approaches, its seasoned professionals help clients and participants align education and professional goals with industry-specific needs. The Academy emphasizes a human-centered, client-centric approach, ensuring exceptional service and impactful results.
Role Description
This is a full-time, on-site role in Cairo as a JR Telesales Specialist. Responsibilities include assisting with outbound and inbound calls, identifying potential customers, providing outstanding customer service, and presenting products and services to meet client needs. The role will also involve collaboration with team members to share best practices and ensure targets are achieved, all while maintaining a professional and client-focused approach.
Qualifications
- Exceptional communication and interpersonal skills to establish and maintain positive client relationships
- Customer Service and Customer Support experience to understand and address client needs effectively
- Basic sales skills with a talent for upselling and handling objections professionally
- Training adaptability to absorb product knowledge and align with company strategies
- Ability to work both independently and as part of a collaborative team environment
- Proficiency in using telecommunication tools, CRM systems, and basic office software
- Prior telesales experience is preferred but not mandatory
- Fluency in English and Arabic is required
