Speak to customers, either face-to-face or over the phone, gain an understanding of customers specific business needs, and apply product knowledge to meet them
Ensure quality of service by developing a thorough and detailed understanding of technical specifications and other features of employers systems and processes, then documenting them
Carry out cold calling to create interest in products and services, generate new business leads, and arrange meetings, Identify and develop new business through networking and follow-up courtesy calls
Prepare and deliver presentations and demonstrations of software to customers
Market and promote a portfolio of products by writing and designing sales literature and attending industry events
Maintain awareness and keep abreast of constantly changing software and hardware systems and peripherals
Provide technical advice to customers on all aspects of installing and using computer systems and networks, both before and after the sale
Advise on software features and how they can be applied to assist in a variety of contexts such as accounting, manufacturing, or other specialist areas, meet sales targets set by managers, and contribute to team targets
Network with existing customers to maintain links and promote additional products and upgrades
Handle hardware or software problems and faults, referring to specialist technical colleagues where appropriate
Respond to tender documents, proposals, reports, and supporting literature, manage workload to organize and prioritize daily and weekly goals
Requirements
Bachelor's degree in business administration, Marketing, or a related field
Excellent communication and interpersonal skills with the ability to influence and build relationships
Familiarity with CRM software and sales tracking tools
1-3 years experience in software sales or technical consulting
Strong understanding of IT systems, software specs, and documentation
