Job Description:
We are looking for a skilled and reliable professional to join our team as a Junior IT Technician. If you thrive in a dynamic environment, possess strong technical abilities, and have a passion for delivering excellent user support, we would love to hear from you.
Key Responsibilities:
- Install, configure, and maintain computer hardware, software, networks, and related IT equipment across the organisation.
- Provide proactive first and second-line technical support for all users, diagnosing and resolving IT issues promptly in line with service standards.
- Monitor and maintain accurate records of IT assets, hardware inventory, and software licences using established asset management systems.
- Troubleshoot problems with desktops, laptops, printers, and network devices, escalating issues when necessary in accordance with company guidelines.
- Collaborate with IT colleagues to implement regular system updates, security patches, and antivirus processes to safeguard network integrity and data security.
- Assist with the onboarding and offboarding of users by setting up accounts, deploying devices, and managing user permissions within company systems.
- Support meeting rooms, AV systems, and remote conferencing tools to facilitate seamless business communications and operations.
- Promote a positive IT service culture, maintaining professionalism and empathy in all user interactions, and providing clear instructions when needed.
Essential Skills & Experience IT Troubleshooting and End User Support
- Proven experience in a hands-on IT Technician, IT Support, or Helpdesk role, office, or multi-department environment.
- Excellent knowledge of Windows and Mac operating systems, MS Office Suite, and standard business applications.
- Basic networking skills, including familiarity with TCP/IP, Wi-Fi configuration, and troubleshooting network connectivity issues.
- Commitment to confidentiality, data protection, and compliance with all relevant IT security policies.
- Ability to adapt to new technologies and willingness to learn as the IT environment evolves.
Desirable Qualifications & Additional Experience IT Certifications and Continuous Learning
- Formal IT qualifications such as CompTIA A+, Microsoft Certified Professional, or equivalent (preferred).
- Minimum 1-2 years of experience in IT related Field.
- Familiarity with cloud-based platforms (e.g., Office 365, Google Workspace) and remote management tools.
- Awareness of current technology trends, cybersecurity threats, and best practices in IT service delivery.
Join Our Team Professional Development and Supportive Culture
- Be part of a supportive and collaborative team that values professional growth and ongoing training.
- Opportunity to make a positive impact by ensuring business continuity and operational efficiency through robust IT support.
- Inclusive and welcoming workplace where all individuals are respected and valued for their unique contributions.
