Job Description

Company Description

ntam group is an award-winning global agency with roots in the Middle East, dedicated to empowering brands to create positive impact worldwide. The agency blends modern communication, experience, commerce, and technology to drive sustainable growth for clients across diverse industries. Through its 360-degree marketing solutions, ntam delivers integrated strategies across digital and conventional channels to maximize brand visibility and performance. A network of specialized sub-brands covers healthcare, hospitality, sports, media production, B2B solutions, web development, immersive technologies, 3D innovation, and sustainability, offering applicants exposure to a wide range of creative and technology-driven projects. ntam's culture is grounded in strategic thinking, creativity, and a commitment to sustainable practices for both clients and the agency itself.

Role Description

The Junior Moderator role is a full-time, on-site position based in Alexandria, Egypt. The Junior Moderator will support the moderation team in monitoring and managing community interactions across client social media platforms. Responsibilities include reviewing comments, messages, reviews, and other community activity, applying client moderation guidelines, responding to routine inquiries, and escalating sensitive or complex issues when required. The role also involves supporting community engagement activities, assisting during high-volume periods, tracking moderation activity, and contributing to basic reporting. This is a developing role designed to build strong foundational skills in community moderation, social media management, and digital platform operations.

What You'll Do

Monitor assigned client social media platforms for comments, messages, reviews, and community activity.
Apply client community guidelines and platform policies accurately and consistently.
Hide, delete, or report content that violates approved guidelines.
Respond to routine community inquiries using approved response templates and frameworks.
Escalate sensitive, complex, or potentially reputational issues to the Senior Community Moderator.
Support the moderation and community teams with daily engagement and moderation activities.
Assist during high-volume periods such as campaign launches, activations, and live events.
Maintain awareness of each client's brand voice, tone, and community guidelines.
Identify and flag recurring community themes, unusual activity, or emerging issues.
Assist with tracking moderation volumes and logging community activity.
Contribute basic information to weekly moderation reports.
Maintain organized records of escalated content and actions taken.

Qualifications

0–1 year of experience in Community Management, Social Media, Moderation, Customer Support, or a similar role.
Strong written and verbal communication skills.
Very good English communication skills, both written and spoken.
Good understanding of social media platforms and online communities.
Strong attention to detail and ability to follow guidelines accurately.
Ability to communicate professionally when handling different types of community interactions.
Strong organizational and time-management skills.
Ability to manage multiple tasks in a fast-paced environment.
Comfortable working with repetitive tasks while maintaining accuracy and consistency.
Willingness to learn, receive feedback, and develop within a moderation team.
Ability to identify issues that require escalation and follow the appropriate escalation process.

For all interested candidates, submit your application or send your updated CV mentioning the job title in the subject to [Confidential Information]

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