Junior Personal Shopper

1-3 Years

Posted 21 hours ago
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Job Description

Job Overview -

The Junior Personal Shopper will be responsible for managing and developing a portfolio of newly eligible clients by delivering a high-touch, sales-driven personal shopping service. The role is accountable for building strong client relationships, providing personalised styling and product advice, and delivering consistent commercial results while ensuring an exceptional omni-channel customer experience that drives satisfaction, loyalty, and spend.

What You'll Be Doing -

Building and growing a portfolio of engaged clients through approved customer acquisition channels
Establishing and maintaining regular, personalised engagement with assigned clients to strengthen brand loyalty and long-term relationships
Developing a strong understanding of individual client profiles, preferences, shopping behaviour, and lifestyle needs to tailor recommendations and interactions
Actively nurturing relationships to increase engagement and spend across omni-channel platforms
Delivering against individual sales targets and KPIs through proactive client engagement and structured selling techniques
Identifying and prioritising sales leads and opportunities in a timely manner
Implementing creative selling approaches and pre-sales initiatives to maximise conversion and revenue
Minimising missed sales opportunities by leveraging internal product sourcing channels and stock availability
Managing waiting lists and client communications to optimise pre-sale and high-value order opportunities
Providing personalised styling advice, product recommendations, and brand updates to support informed client purchasing decisions
Maintaining strong product, brand, and trend knowledge, with the ability to translate this into relevant and engaging client conversations
Demonstrating strong familiarity with omni-channel platforms, stock availability, and systems to respond effectively to client enquiries
Supporting clients throughout the end-to-end order journey, including order placement, monitoring, delivery coordination, and after-sales care
Identifying and escalating commercial or technical issues impacting the customer experience
Leveraging omni-channel tools and brand activations to transition digital client relationships into in-person engagement where relevant
Using client insights gathered through omni-channel interactions to deepen understanding of client style, preferences, and expectations
Supporting experiential initiatives aimed at increasing client engagement and loyalty
Sharing client insights, shopping trends, and feedback with internal stakeholders including Trade, Rewards, Buying & Merchandising, Marketing, Planning, and Digital teams
Providing accurate and timely sales and client performance reporting as required
Collaborating with Customer Care, Warehouse, Logistics, and Digital Commerce teams to ensure seamless service delivery

What We're Looking For -

Bachelor's degree, preferably in Fashion or any related field
1–2 years of experience in luxury retail, e-commerce, or a client-facing sales role
Digital or omni-channel exposure preferred
Strong client-facing sales capability, including needs identification, recommendation, and closing
Solid knowledge of products, brands, and trends, particularly in Womenswear or Menswear
Good understanding of online retail systems and customer experience tools
High personal drive, resilience, and commercial ambition
Strong customer-centric mindset with a proactive sales approach
Ability to operate effectively in a fast-paced, performance-driven environment
Strong communication skills with confidence engaging high-value clients
Analytical ability to identify shopping patterns and client preferences
High attention to detail and service quality

What We Offer -