Junior Sales Executive- Exclusively for UAE Nationals.
JPC - 5528 - Sales Executive- UAE Nationals only.
Job Location: Abu Dhabi and Sharjah
Position Type: Contractual Renewable
Shift: Rotational shifts
Language Proficiency: English- Arabic
Qualification: High School or Diploma or Bachelor's graduate
Roles & Responsibilities
- Develop product knowledge by keeping up to date with service and
product offerings as made available by Etisalat
- Sales of Etisalat products and services in the Store
- Providing product and service information to the customers
- Proactively demonstrate services to customer
- Sell products and services to customers according to customer needs
- Ensure process adherence in all transactions
- Use range of tools and techniques available to structure and manage
different types of customers and close sales (internet, marketing
material, interactive areas and tools)
- Ensure Retail Customer Journey is implemented as per Management
- Follow, ensure& adhere to WFM report
- Collect payments from customers in a secure and orderly manner
- Respond to customer enquiries, finding the correct answers by
consulting systems and other records
- Assist subscribers in maintaining and updating customer accounts
- Assist subscribers with billing enquiries and collect payments against
bills
- Handle issues and customer complaints, solving problems, logging
complaints in system and escalating the issues to Team Leaders if
Required
- Adhere to Etisalat standards in all activities and tasks (Great Service,
Great Sales, Great Standards and Great People)
- Manage inventory at point of sale, ensuring secure storage and
assisting in reconciliations
- Handle and count cash and other payments, responsible for reconciling
payments against system records daily
- Collect and verify required documentation, such as National ID, forms
and receipts as per TRA regulations
