Junior - Senior Sales Associate (Luxury Advisor)

We are #hiring, Junior / Senior Sales Associate

Location: New Cairo - Sheikh Zayed.

Full time luxury Advisor.

Company introduction

My Diamond Jewellery House (MDJH), originally founded in 2007, has grown into a prominent name in the jewellery industry. Highly perceived and recognised by an elite customer profile (A/A+) for distinction of designs, the brand blends craftsmanship with a fearless design approach which offers its main competitive edge in the market. The company sets 4 foundations that serve its constant ambitious mission of delivering new perceptions of the jewellery shopping experience. This spans strategic planning, manpower planning, customer centricity and last but not least the technological infrastructure that serve the business plan.

JOB DESCRIPTION:

With a growing market position and reputation in the market, the brand is actively putting its manpower planning as cornerstone for its success. Unlike the stereotypical role of a standard sales associate in the Egyptian jewellery industry, MDJH envisions an ambitious, career oriented and customer experience (CX) driven talent ho who recognises the importance of his luxurious advice to the customer. This is a full-time on-site role located in Cairo, Egypt, for a Junior- Senior Sales Associate (Luxury Advisor).

The role summary is as follows:

• Present the brand's story and journey as part of the sales process.
• Participate in the assigned financial target for designated showroom.
• Support day to day operations through

-- Clear SOPs and code of conduct respect.

-- Product knowledge.

-- Business development initiatives.

-- Cross functional work with other departments.

• Acquire, develop and retain customer relationships.
• Preserve product, brand & industry knowledge as well as customer experience practices as your best tools for the job.

Main responsibilities (Including but not limited to)

Luxury Advisor:

• Act as an Ambassador to the brand rather just as Sales Associate.
• Stay updated on the industry insights & key market pulse indicators.
• Ensure that products are displayed according to the(VM) direction.
• Demonstrate constantly updated knowledge of the inventory.

-- Present the styling spirit of every product.

-- Present the process and materials behind the product.

-- Promote the USPs of the product.

Operations:

• Ensure a reporting mechanism with the colleagues & supervisors.
• Ensure an integrated level of reporting with head office.
• Ensure that processes are followed according to the brand's SOPs.
• Ensure that customers are being offered the proper CX journey in alignment with the brand's internal standards.
• Ensure a full control and high-level awareness of inventory levels, Cash levels at all point of times.
• Effective Implementation of the prevention plan for customer retention and complaints handling.

Business & customer relationship development:

• Recognise the importance of Data to develop successful relationships.
• Propose initiatives related to client development and brand experience.
• Build strong relationships with clients, fostering loyalty and repeat business through the customer retention tactics.
• Manage the client relationship through a personalisation of service that satisfies each client's need and in alignment with MDJH CX protocole.
• Ensure a follow through mechanism across all generated leads from walk in customers.

PERSONAL QUALIFICATIONS:

• Education: Bachelor's degree is required
• Language: Arabic - English fluent both spoken and written.
• Experience: 2-5 years of retail sales experience, customer engagement, guest relations preferably proven experience in luxury fashion.
• Possession of a sales driven mindset with a focus on providing unique & personalised customer experience.
• Possession of ability to be proactive on new initiatives.
• Passion for learning new skills with focus on follow through.
• Possession of a high level of adherence to corporate policies & SOPs.
• Flexibility to work in non-traditional hours including weekends and holidays.
• Flexible to work in a dynamic team, fast paced retail environment & constantly evolving work dynamics.
• Possession of a high level of eagerness to learn, to acquire new skills professionally and personally.
• Ability to speak publicly with high presentation skills.
• Proficiency of basic computer skills.  
• Ability to project an approachable image in personal appearance and attitude.

This recruitment round priorities the career oriented customer experience driven talents as the formers stand to be key stakeholders for the brand's business strategy of the projects, and who would be subject as well to (Jewellery related) technical training program.

If you believe you acquire those personal qualifications and you are ready to share an ambitious expansion plan with the brand, please share your CV at [Confidential Information]