Job Title: Community Executive
Role Summary
We are looking for a proactive Community Executive to manage our social media interactions and customer service across digital platforms. The role focuses on engaging with our audience, handling inquiries and complaints, and maintaining a positive brand voice online.
This is a junior role ideal for candidates with 2+ years of experience in social media moderation or customer support.
Key Responsibilities
- Monitor and respond to comments, messages, and reviews across social media platforms (Facebook, Instagram, TikTok, etc.)
- Handle customer inquiries, feedback, and complaints in a timely and professional manner
- Escalate complex issues to the relevant internal teams (sales, operations, quality)
- Maintain a consistent brand tone of voice in all interactions
- Track common customer issues and prepare basic weekly reports
- Support online campaigns by boosting engagement and community interaction
- Flag potential PR or reputation risks to the marketing team
Requirements
- Minimum 2 years experience in social media moderation or customer service
- Strong written communication skills (Arabic required, English is a plus)
- Familiarity with social media platforms and inbox tools
- Customer-focused mindset with strong problem-solving skills
- Ability to handle high volumes of messages and comments
- Basic reporting and coordination skills
Key Skills
- Social media engagement
- Customer support & complaint handling
- Communication & empathy
- Time management
- Brand voice consistency
Why Join Us
- Fast-growing FMCG group
- Exposure to well-known consumer brands
- Opportunity to grow within marketing and community management
