Junior Social Media Operations: Moderation & Data Analyst

Junior Social Media Operations: Moderation & Data Analyst

This role combines community management and social media analytics, playing a key part in maintaining a strong and positive brand presence online.

Key Responsibilities:

• Moderate comments, messages, and mentions in real-time across platforms
• Respond to audience inquiries in line with brand tone and guidelines
• Handle complaints and support crisis management when needed
• Monitor brand sentiment, trends, and ongoing conversations
• Analyze social media performance (engagement, reach, etc.)
• Prepare regular reports with insights and recommendations
• Identify opportunities to enhance content and overall performance