Junior System Analyst

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation.

Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market

Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.

Our technology mirrors our people - Smart, Innovative & Forward Thinking

www.geidea.net

To maintain a competitive advantage as we grow, we are currently looking for a new Junior System Analyst

Job purpose:

The Systems Analyst will Gather and validate customer requirements and translate them into a project for the development team along with playing a role in managing the projects

Key Responsibilities:

• Own the overall health, performance, and configuration of the Genesys platform, ensuring it aligns with business objectives and service standards.
• Collaborate with business and technical stakeholders to gather, analyze, and translate business requirements into Genesys system configurations or enhancements.
• Identify opportunities to optimize routing strategies, reporting, IVR workflows, and integrations to improve customer experience and operational efficiency.
• Lead the integration of Genesys with CRM systems, workforce management, and other enterprise platforms, ensuring seamless data and process flow.
• Manage and support Genesys system operations across KSA, Egypt, and UAE, ensuring consistency, localization where needed, and alignment with regional business needs.

Qualifications:

• Bachelor's degree in computer science/IT Engineering.
• 0 to 2 years of experience as a System Analyst, preferably with Genesys Cloud or Genesys Engage.
• Fresh graduates are welcome to apply
• Operation/Customer support.
• Telephony & Contact Center Architecture.
• Analytical & Problem-Solving Skills.
• Good understanding of relational databases and proficiency with SQL.

Our values guide how we think and act - They describe what we care about the most

Customer first - It's embedded in our design thinking and customer service approach

Open - Openness allows us to constantly improve and evolve

Real - No jargon and no excuses!

Bold - Constantly challenging ourselves and our way of thinking.

Resilient If we fail, we bounce back stronger than before.

Collaborative - We know that we can achieve a lot more as a team.

We are changing lives by constantly striving for a better solution.