We are looking for a motivated and customer-oriented individual to join our team as a Junior Technical Support . In this role, you will provide first-line technical support to users via our ticketing system, phone, email, and chat. You will troubleshoot hardware and software issues, respond to user inquiries, and escalate complex problems when necessary.
This position offers a great opportunity to gain hands-on experience in IT and develop technical and communication skills in a dynamic environment.
What You'll Do
- Respond to user inquiries via ticketing system, phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity.
- Provide clear and concise guidance to users for resolving technical problems.
- Document troubleshooting steps and solutions for future reference.
- Escalate complex problems to senior technicians or relevant support teams.
- Stay up to date with new technologies and solutions.
- Maintain a positive, service-oriented attitude in all interactions.
- Participate in training and development activities to enhance skills.
- Follow all company policies and IT procedures.
What We're Looking For
- Minimum one year of experience in a technical support or customer service role.
- Strong understanding of basic computer hardware and software.
- Excellent communication and interpersonal skills (written and verbal).
- Ability to work independently and collaboratively within a team.
- Strong problem-solving and analytical skills.
- High attention to detail and accuracy.
- Ability to learn new technologies quickly.
- Proficiency in Microsoft products.
What we are offer
- Social, medical & privet medical insurance.
- 2 Days off
- Working hours from 8 am to 5pm including 1 hour break.
- Hot Meal.
- Transportation.
