Provide first-line technical support to customers via phone, email, and chat.
Troubleshoot and resolve technical issues or escalate them when necessary.
Log, track, and update support tickets accurately.
Guide customers through basic troubleshooting steps and product usage.
Collaborate with internal teams to resolve customer issues.
Maintain a high level of customer satisfaction through professional communication.
Document solutions and contribute to the knowledge base.
Stay up to date with product features and technical processes.
Requirements
Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field, or equivalent technical training (e.g., ITI) or self-learning experience.
OR previous experience in a light Technical Support role with a strong interest in developing technical skills.
Customer service experience is a plus.
Fluent English (spoken and written).
Excellent communication and interpersonal skills
Ability to learn quickly and work in a fast-paced environment.
