Job Description
About Incision
At
Incision (www.incision.care), our mission is to revolutionize surgical training and ensure that every patient receives the best possible care. We collaborate with surgical professionals and teams worldwide, sharing expertise through our award-winning e-learning platform, featuring 2D & 3D modules, augmented reality, and virtual reality applications.
Our Core Values
Impact & Excellence: we strive for innovation and excellence in surgical education
Learn, Grow, and Share: knowledge should be shared, and we help each other thrive
Teamwork Unleashed: we support, challenge, and celebrate each other's success
Role Overview
We are looking for a Junior Support Specialist with a strong learning mindset and a basic
understanding of QA activities. This role is ideal for someone early in their career who is eager
to grow in technical support and quality assurance, and who is reliable and comfortable
participating in a 24/7 on-call rotation.
Your Role
- Act as first-line technical support, handling incoming incidents and service requests
- Perform initial troubleshooting, issue analysis, and escalation when necessary
- Participate in a 24/7 on-call rotation to ensure service continuity
- Support manual QA activities under guidance, including test execution and basic
- alidation
- Assist with documenting issues, test results, and support procedures
- Collaborate with senior support, QA, and development teams
Job requirements
What You Bring - Basic understanding of QA and testing concepts
- Interest in technical support and problem-solving
- Willingness and availability to participate in on-call rotations
- Good communication skills and a customer-focused mindset
- Strong sense of responsibility and reliability
Nice to Have!
- Strong learning attitude and motivation to develop skills
- Reliability and willingness to take ownership
- Ability to follow processes and work under guidance
What We Offer
Make a Real Impact: help revolutionize surgical education worldwide!
International Team: join a diverse crew with 10+ nationalities.
Learning & Development: access training, courses, and growth opportunities.
Hybrid Work Model: flexibility to work remotely.
Career Growth: expand your skills in a fast-paced, innovative environment.
Top-Notch Equipment: choose between Apple or Microsoft laptop, plus office monitor & tools.
Inspiring Team: collaborate with medical professionals and cutting-edge innovators.!
Team & Social Events: regular gatherings to connect, learn, and have fun.
Competitive Salary: get rewarded for your skills and expertise.
Travel Allowance: support for commuting costs.
Mental Health Support: access well-being resources through OpenUp.
Casual Scale-Up Environment: work in a dynamic, fun, and inspiring atmosphere!
Diverse & Inclusive Workplace: be part of an open-minded, supportive culture where everyone is valued.
